Privacy Policy

1. Who We Are

Nasah Real Estate is a licensed real estate brokerage operating in the United Arab Emirates, specialising in off-plan property sales. We are registered with the Real Estate Regulatory Agency (RERA) under the Dubai Land Department (DLD) and operate in accordance with UAE law.

Our registered office is located at 401, Al Khaleej Center, Al Mankhool Road, Bur Dubai, Dubai, UAE. For any privacy-related concerns, you may contact us at contact@nasahrealty.ae.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain data gathered automatically when you use our website. This may include:

• Identity information — full name, nationality, and passport or Emirates ID details where required for property registration
• Contact information — email address, phone number, and WhatsApp number
• Financial information — budget range, financing status, and preferred payment plan structure (we do not collect bank account or card details)
• Property preferences — preferred locations, property types, developer preferences, and investment goals
• Usage data — IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools
• Communication records — emails, WhatsApp messages, and call notes relating to your enquiries

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your property enquiries and provide brokerage services
• To match your requirements with suitable off-plan projects and developers
• To facilitate property reservations, sales agreements, and DLD registration processes
• To share relevant project updates, new launches, and exclusive offers (with your consent)
• To comply with our legal obligations under UAE law, RERA regulations, and anti-money laundering (AML) requirements
• To improve our website and service quality through aggregated analytics
• To communicate important changes to our services or this policy

We will never sell your personal data to third parties, nor use it for purposes incompatible with those stated above.

4. Sharing Your Information

We may share your personal data with the following parties, strictly as necessary:

• Property developers — to register your interest, secure unit reservations, or process sale and purchase agreements
• Dubai Land Department (DLD) and RERA — as required for property registration and regulatory compliance
• Mortgage and financing partners — if you request assistance with home loan arrangements, and only with your explicit consent
• Legal and professional advisors — where required to provide our services or meet legal obligations
• NASAH Group entities — where services are delivered jointly across group companies, subject to the same privacy standards

All third parties with whom we share data are required to handle it securely and in accordance with applicable law.

5. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. For completed property transactions, records are typically retained for a minimum of five years in line with UAE regulatory requirements. Enquiry records for transactions that did not proceed are generally retained for up to two years.

You may request deletion of your data at any time (subject to our legal retention obligations) by contacting us at contact@nasahrealty.ae.

6. Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Object to or restrict certain processing of your data
• Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, please contact us at contact@nasahrealty.ae. We will respond within a reasonable timeframe and no later than 30 days.

7. Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to measure traffic and user behaviour in aggregate, anonymised form

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you believe your data may have been compromised.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

• Email: contact@nasahrealty.ae
• Phone: +971 50 835 7966
• Address: 401, Al Khaleej Center, Al Mankhool Rd, Bur Dubai, Dubai, UAE